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Our traditional finance pieces in rolling out typically focus on tips for individuals to achieve his or her financial freedom in an increasingly shaky economy. But it’s not just consumers who need to check their practices, it’s becoming increasingly important for business owners to monitor the behavior of their employees, since every interaction directly affects the bottom line. Here are five ways that cashiers irritate consumers, and cause them to never want to do business with them again. –dewayne rogers

1. No Eye Contact
A great way to lose customers is to act like they’re not even there. Many cashiers do this by never looking up — and I mean never. Their focus remains only on the product being checked out, or on anything else that might divert their attention from the real exchange they should be focused on, which is the interaction with the customer.

2. Walking Past Customers Who Need Help
Have you ever been in the store wandering around with that deer-in-the-headlights look? I’m sure we’ve all been there at some point in time. Well, nothing makes those moments more annoying than when an employee walks right past you as if they haven’t noticed your frustration. Would it kill them to take a moment just to ask if they can assist you? Probably not. But if they did actually address your concerns, then there wouldn’t be a need for this discussion, now would there?

3. Not Counting Your Change
I was in the grocery store a few days ago, and when it was time for me to check out, I decided to pay with cash. The total came up to $46.68, and I politely handed the cashier a crisp hundred dollar bill. Instead of counting my change back to me, she just pushed a pile of money down in my hand with the receipt and said, “Have a nice day.” That type of behavior is unacceptable.

4. Talking To Other Cashiers
“Girl, I am so ready to get off. I didn’t even want to come to work today.” These types of conversations aren’t the best way to encourage customers to spend their hard earned money. If the cashier doesn’t want to be there, then why would a customer?

5. Talking On The Phone
Cell phones should be banned while employees are working.They’re distracting, outright rude, and it shows that they could care less whether you are there or not. Thanks, but no thanks.

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